SHIPPING & HANDLING
***Orders are currently being shipped within 1-5 business days.
There is currently a delay with USPS shipping due to the influx of orders placed during the global pandemic.
Please be patient, as this is out of the hands of small businesses.
We are unable to give refunds for orders that have been shipped and are delayed due to the USPS delays.
If you have not received your package and the tracking info states that your package has been delivered,
please contact your local post office for assistance or enter a Missing Mail/Lost Package request on USPS.com.
Holistic Heights is a privately owned and operated company, our items are currently handcrafted by Nadra-Rae in small quantities and not mass produced. Our practice allows our products to maintain their integrity.
* It is the customer’s responsibility to provide us with a valid shipping address at the time of purchase. If a discrepancy occurs, the order has to be canceled by our office and reissued by the customer prior to the order being shipped. If the original order has been shipped, that order will have to be returned, the refund will be issued and then the new order can be shipped with the correct address.
Due to Covid-19, we are only shipping to addresses within the United States at this time, our sincere apologies to our supporters who live abroad.
*Attention International customers, shipping, and handling will be charged separately. We will forward you a link including shipping & handling for payment after the order has been placed. International buyers are responsible for any customs and import taxes that may apply. Sellers aren't responsible for delays due to customs.
* It is the customer’s responsibility to provide us with a valid shipping address at the time of purchase. If a discrepancy occurs, the order has to be canceled by our office and reissued by the customer prior to the order being shipped. If the original order has been shipped, that order will have to be returned, the refund will be issue and then the new order can be shipped out with the correct address.
WHOLESALE DELIVERY & SHIPPING:
We're happy to offer wholesale prices for bulk orders of our products to qualified brick and mortar businesses. To become a dealer of Holistic Heights products please fill out the form on our Contact Us page, or send an email to firstname.lastname@example.org.
Though your shipment will likely go out sooner, please allow up to 2-3 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to be shipped.
Holistic Heights accepts no responsibility for any claims or advice provided by vendors and/or third parties.
All sales are final. No exchanges or returns accepted.